FAQ
Do you offer free shipping?
Yes. Shipping is free on all orders, and every order is shipped with a tracking number.
How long does shipping take?
Orders are processed within 1–3 business days. Delivery then takes 5–9 business days, so you can expect your order within 6–12 business days in total. See our Shipping Policy for details.
Will I pay any extra costs on delivery?
No. For orders shipped to the United States, the price at checkout is the total price, including import duties and taxes.
How do I track my order?
As soon as your order ships, you receive an email with your tracking number. You can follow your order on our Track Your Order page.
Can I return my order?
Yes. You can return items within 30 days of delivery, as long as they are unworn, unwashed and have their original tags. Return shipping costs are paid by the customer, unless the item is damaged, defective or incorrect. Email us first; we will send you the return address and instructions. See our Refund Policy.
When will I receive my refund?
Within 7 business days after your return has arrived and been checked, the refund is issued to your original payment method.
Can I exchange an item?
We do not offer direct exchanges. Please return the item for a refund and place a new order for the size or color you would like.
Can I cancel my order?
Yes, within 2 hours of placing it. Email us at support@hollissisters.com. After that, the order is already being prepared for shipment.
My item arrived damaged or incorrect. What now?
Email us within 14 days of delivery with your order number and a photo. We will send a free replacement or give you a full refund.
How do I find my size?
Each product page has a size chart and a Fit Quiz that gives a size recommendation. If you are between sizes, we recommend sizing up.
How do the quantity discounts work?
You get 10% off when you buy 2 items, 15% off for 3 items and 20% off for 4 or more items. The discount is applied automatically at checkout.
Which payment methods do you accept?
Visa, Mastercard, Maestro, Apple Pay and Google Pay. See our Payment Methods page.
How can I contact you?
Email support@hollissisters.com or call +31 6 33 83 84 55. Customer service is available Monday–Saturday 9:00–18:00 and Sunday 10:00–15:00 (CET). We reply within 24 hours.
Company details
Adam & Schroevers (VOF), trading as The Hollis Sisters
Registered business address: Borné 62, Zoutelande, Zeeland, 4374 DB, Netherlands
Warehouse address: 199 Maryland St, Bismarck, North Dakota, 58504, United States
Email: support@hollissisters.com · Phone: +31 6 33 83 84 55
Customer service hours (CET): Monday–Saturday 9:00–18:00, Sunday 10:00–15:00 · We reply within 24 hours
Chamber of Commerce (KvK): 42106494 · VAT number: NL869762059B01