Refund policy

Return & Refund Policy

We want you to love your order. If you're not happy with your purchase, you can return it within 30 days of delivery. This applies to all items, including sale items.

Conditions
- Items must be unworn, unwashed and in their original condition with all tags attached.
- Items must be returned in their original packaging where possible.
- Please include your order number with your return.

How to start a return
1. Email us at support@hollissisters.com with your order number and the item(s) you would like to return.
2. Our team will reply with the return address and instructions.
3. Ship the item(s) back using a tracked shipping service.

Please do not send items back without contacting us first, as returns sent to the wrong address cannot be processed.

Return shipping costs
Return shipping costs are paid by the customer. Because the return address may differ from our business address, return shipping may involve international shipping rates. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

Refunds
Once your return has been received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 7 business days. Depending on your bank or card provider, it may take a few extra days before the refund appears on your statement. Original shipping is free, so no shipping costs are deducted.

Damaged or incorrect items
If your item arrives damaged, defective or incorrect, please contact us within 14 days of delivery with photos of the item and packaging. We will resolve this for you free of charge with a replacement or refund.

Exchanges
If you need a different size or color, please return the original item and place a new order for the item you would like.

Cancellations
Orders can be cancelled within 2 hours of placing them. After that, your order is already being processed for shipment and can no longer be cancelled. You can still return it after delivery under this policy.

Contact
Adam & Schroevers (VOF), trading as The Hollis Sisters
Registered business address: Borné 62, Zoutelande, Zeeland, 4374 DB, Netherlands
Warehouse address: 199 Maryland St, Bismarck, North Dakota, 58504, United States
Email: support@hollissisters.com
Phone: +31 6 33 83 84 55
Customer service hours (CET): Monday–Saturday 9:00–18:00, Sunday 10:00–15:00. We reply within 24 hours.
Chamber of Commerce (KvK): 42106494
VAT number: NL869762059B01