Privacy policy

This Privacy Policy explains how The Hollis Sisters ("we", "us", "our"), a trade name of Adam & Schroevers (VOF), collects, uses and protects your personal information when you visit hollissisters.com or make a purchase.

Information we collect
- Contact and order details: name, email address, phone number, shipping and billing address.
- Payment information: payments are processed securely by our payment providers. We do not store your full card details.
- Device and usage information: IP address, browser type, pages viewed and how you interact with our website, collected through cookies and similar technologies.
- Communications: messages you send to our customer service.

How we use your information
- To process, ship and deliver your order.
- To communicate with you about your order, returns and customer service requests.
- To send marketing emails, only if you have opted in. You can unsubscribe at any time.
- To improve our website, products and shopping experience.
- To detect and prevent fraud.
- To comply with legal and tax obligations.

Sharing your information
We share your information only with trusted parties that help us run our business, such as our e-commerce platform (Shopify), payment providers, fulfillment and shipping partners, email service providers and analytics tools. We never sell your personal information.

Cookies
We use cookies to make our website work, to remember your preferences and to understand how visitors use our site. You can manage your cookie preferences through our cookie banner or your browser settings.

Data retention
We keep your information only as long as needed for the purposes described above, or as required by law (for example, for tax records).

Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, to object to processing, and to receive a copy of your data. California residents have rights under the CCPA, including the right to know and the right to delete. To exercise any of these rights, email us at support@hollissisters.com.

Security
We take reasonable technical and organizational measures to protect your personal information. No method of transmission over the internet is 100% secure, but we work to keep your data safe.

Children
Our website is not intended for children under 16, and we do not knowingly collect their personal information.

Changes
We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact
Adam & Schroevers (VOF), trading as The Hollis Sisters
Registered business address: Borné 62, Zoutelande, Zeeland, 4374 DB, Netherlands
Warehouse address: 199 Maryland St, Bismarck, North Dakota, 58504, United States
Email: support@hollissisters.com
Phone: +31 6 33 83 84 55
Customer service hours (CET): Monday–Saturday 9:00–18:00, Sunday 10:00–15:00. We reply within 24 hours.
Chamber of Commerce (KvK): 42106494
VAT number: NL869762059B01